Weave - Onboarding Process A/B Test
I was tasked with assisting our VP of Customer Experience in evaluating the effectiveness of two different customer onboarding methods employed at Weave.
Brayden Rogowski
Helping organizations track, identify, and improve customer behavior using clean, concise data.
Past Projects
Weave - Phone Product Analysis
This project aimed to determine factors influencing customer support interactions related to phone systems
Weave - Product Usage Vs Churn Analysis
In 2024, I was asked to run analysis on the product usage behaviors of our customers and how often they churn...
Weave - Customer Satisfaction Survey Analysis
In 2023, I was asked to provide analysis and reporting on the responses we receive from our Customer Satisfaction Surveys - CSATs...
Weave - Support Training KPI Dashboard
In 2023, I was asked to provide live-reporting for the main KPIs of our training team so senior management could have quick, readable, easy to access data at their fingertips...
Weave - New Hire Training Assessment Analysis
In our Support New Hire Training our new hires are asked to complete a Final Assessment using screen recordings to answer questions. Our Senior Director asked if we could prove that this assessment was actually an indication of future agent success...
Data Visualizations
*All visualizations above were created using Tableau, R, Python, Domo, or Sigma.